Welcome

to The Hello Team, your premier provider of real estate management answering services. We understand the unique needs of real estate management companies and have developed a system that utilizes advanced AI technology to ensure that each call is directed to the appropriate department, building super, or designated contact person. Our highly trained staff is available 24 hours a day to handle all types of calls, from routine maintenance requests to emergency situations. We pride ourselves on our ability to seamlessly integrate with our clients' work order systems, allowing for efficient and accurate creation of work orders

Integration with most work order systems

Our advanced technology enables us to integrate seamlessly with most work order systems through a powerful tool called webhooks. This technology allows us to collect all relevant data during the call-handling process, which is then seamlessly transmitted to our clients' work order systems.

Separating calls by building

At our real estate answering service, we understand that each building being managed can have different procedures and personnel assigned to handle urgent maintenance requests and other inquiries. That's why we ensure that calls from specific buildings are sent to the designated person or department.

Create work orders

If our clients' systems don't support integration. We strive to provide seamless service that fits our clients' unique needs. We train our staff to manually log into our clients' work order systems and create work orders on their behalf. This ensures that all important information is logged and that work orders are accurately created.

After hours emergency call escalation

In the event of an emergency such as a flood or fire, our trained staff will immediately escalate the call to the appropriate parties assigned to each building. We have a detailed protocol in place to ensure that the correct people are notified and that action is taken as quickly as possible.

Another important feature of our services is our commitment to exceptional customer service. At the Hello Team, we believe that every call is an opportunity to make a positive impact on our clients and their tenants. That's why we don't just answer calls; we create meaningful connections with every person who contacts us. Our team is made up of trained professionals who are passionate about providing the highest level of service to our clients. We believe that excellent customer service is the key to building strong relationships and fostering trust with our clients. So whether it's a routine maintenance request or an urgent emergency, our team is always here to provide friendly, efficient, and effective support

Want to work with us?

Choose The Hello Team and experience the difference in real estate management answering services. Contact us today to learn more about our services and how we can help your business thrive.

Innovation at Work

We integrate with the management company's current ticketing or maintenance software, allowing for seamless tracking and management of calls and work orders.

We Have One Goal

Our singular goal is to provide exceptional real estate management answering services that exceed our clients' expectations and ensure their satisfaction.

Let us take care of your after-hours headaches

When you partner with The Hello Team, you can rest easy knowing that your after-hours calls are being handled promptly and professionally, allowing you to focus on what you do best - managing your properties. Say goodbye to the headaches of after-hours call management and let us handle it for you.

Contact Us

Call Us

(844)-455-4422

Email

info@thehelloteam.com

Address

110 Hillside Blvd Lakewood NJ 08701